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How We Handle Your Data and Account Policy

We keep this page straightforward so you know exactly what applies to your account, your data and your rights when you use rajajudiqq.

Data PolicyCookie UseAccount RightsContact PathsRegion Eligibility
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rajajudiqq How We Handle Your Data and Account Policy
POLICY CONTACT PATHS

How to Reach Us About Your Legal Rights

If you have a question about data retention, want to request deletion or need clarification on any policy point, these are the channels we monitor. Each one connects you to someone who can action account-level changes, not just answer general queries. Response times vary by channel but we aim to acknowledge every legal-related request within the same business day.

Live Chat Open the chat widget from any page on mobile or desktop. Tell the agent your request is policy-related and they will escalate to the data team, who can action corrections, provide data exports or flag your account for deletion review.
Email Channel Send your request to our support address listed in account settings. Include your registered username and a brief description of what you need — data copy, correction or removal. We reply with confirmation and a reference number you can track.
Account Settings Inside your account panel you can toggle marketing communications, review stored payment method labels and see which sessions are active. Changes you make there take effect immediately without needing to contact support separately.
DATA HANDLING DETAIL

How We Protect and Manage Your Information

We built our data practices around what you actually need to feel secure when depositing through DANA, OVO or GoPay and withdrawing back to your wallet. Below are six areas where we apply specific measures — each one something you can verify or ask us about directly through the contact paths above.

Encryption at Rest

All personal and financial data sits on servers using industry-standard encryption. Even internal staff access requires multi-factor authentication plus a logged audit trail, so no single person can pull your records without oversight.

Cookie Scope

We use session cookies to keep you logged in and analytics cookies to track page performance. No cookie stores payment credentials. You can clear them from your browser any time and simply log in again on your next visit.

Account Security

Your login uses a one-time password sent to your registered number. If you switch devices, we prompt verification again. This means even if someone has your username they cannot access your wallet balance or withdrawal function without your phone.

Data Retention

Transaction history stays linked to your account for as long as it is active. If you request account closure, we retain records only for the minimum period local regulation requires, then purge them from active systems entirely.

Right to Correction

If your stored name, contact number or payment label is wrong, message live chat or email with the correct details. We update the record within the same business day and send confirmation so you can verify the change took effect.

Deletion Requests

Where local law supports it, you can ask us to remove your personal data entirely. We process deletion requests by first confirming your identity through OTP, then removing records in stages — active data first, then backups within the retention window.

Common Questions About Our Policy and Your Rights

These are questions we actually receive through live chat and email about data, cookies, account closure and regional access. If yours is not here, reach out through any of the contact paths above and we will answer directly.

We store your registered name, phone number, email address, device identifiers and payment method labels such as your DANA or OVO account reference. Transaction records are also kept for as long as your account remains open.

Yes. Send a request through live chat or email with your username and we will compile a data export. The file typically arrives within a few business days depending on volume, delivered to your registered email in a standard format.

Session cookies keep you logged in; analytics cookies measure page speed. Neither stores payment credentials. You can block or clear cookies in your browser settings any time — you will just need to log in again on your next visit.

Once you confirm closure through OTP verification, we remove your profile from active systems. Transaction records are retained only for the minimum period required by applicable law in your region, then permanently deleted from backups.

We store a reference label — not your full e-wallet credentials or PIN. The actual transaction is processed through the payment provider's own secure gateway, so your wallet credentials never sit on our infrastructure.

Open live chat or send an email with the correct details and your username. Our data team updates the record within the same business day and sends a confirmation message so you can check the change yourself in account settings.

We align our practices with applicable data handling requirements in regions where we operate. Availability depends on local law and eligible regions, so specific protections may vary — contact us if you want detail on what applies to you.

Reach our policy team through live chat or the email channel in your account settings. Describe the concern and include your username. We investigate logged access records and respond with findings within a reasonable timeframe.

Yes. Inside your account settings there is a toggle for marketing communications. Switch it off and you stop receiving promotional messages immediately while keeping full access to your wallet, lobby and withdrawal functions.

It does. Platform availability and certain account features depend on local law in your region. If a feature is restricted where you are located, the interface will reflect that — we do not show options that are unavailable to you.

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