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How We Protect Your Privacy at rajajudiqq

We keep your personal data, payment credentials, and account activity under strict internal controls. Whether you deposit through DANA, OVO, or GoPay, we handle every piece of information with the same care you'd expect from any service you trust with your wallet details.

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rajajudiqq How We Protect Your Privacy at rajajudiqq
PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have a question about how we use your information, or you want to make a data request, we have dedicated paths open for you. Players in Makassar or anywhere else across Indonesia can reach us through the same channels — no regional gatekeeping.

Live Chat Open the chat widget inside your account dashboard. Our team handles privacy-related questions directly, including requests to view, correct, or remove personal data tied to your DANA, OVO, or GoPay transactions.
Email Support Send a detailed request to our support email. Include your registered account name and the specific data action you need — whether that is a copy of stored records, a correction, or a deletion request under applicable local regulations.
Account Settings Inside your profile you can adjust notification preferences, revoke marketing consent, and update contact details yourself without waiting for a support reply. Changes apply immediately to your account wallet and session settings.
DATA HANDLING PRACTICES

How We Store, Secure, and Manage Your Information

We built our data practices around what matters to you: knowing where your information goes, who sees it, and how long we keep it. Every layer from cookies to payment credentials follows the same principle — collect only what we need, protect it actively, and give you control where possible.

Encryption at Rest All personal data and payment details linked to your DANA, OVO, or GoPay deposits sit on encrypted storage. Even internal teams access records through permission-gated dashboards, never raw files.
Cookie Management We use session cookies and preference cookies. Session cookies keep you logged in across pages. Preference cookies remember your device layout and language. You can clear them from your browser settings at any time.
Account Security Your login is protected by verification steps including OTP confirmation on the device you registered. If we detect an unfamiliar device or location, we prompt re-verification before granting access to your wallet.
Data Retention We keep transaction records and identity documents for the minimum period required by applicable regulations in your region. Once that window closes, records are purged from active systems and backups.
Third-Party Sharing Personal data goes to payment processors and identity verification partners only to complete actions you requested — deposits, withdrawals, or account verification. No data is sold for advertising or profiling by outside companies.
Your Rights and Requests You can ask us for a full export of your stored data, request corrections to inaccurate fields, or ask for deletion where local law permits. Submit through live chat or email and we respond with a confirmation and timeline.

Common Questions About Your Data and Privacy

Below are direct answers to the privacy questions our support team receives most often. If your question is not here, reach out through live chat or email and we will clarify your specific situation.

We collect your name, email address, phone number, and device identifiers during registration. When you deposit through DANA, OVO, or GoPay, we also store transaction reference numbers and wallet identifiers needed to process and verify your payments.

No. We do not sell or rent your personal information to advertisers. Data is shared only with payment processors and verification partners who need it to complete a transaction or confirm your identity during the account verification step.

Open a live chat session or send an email to our support team with your registered account name. We will compile your stored records — profile details, transaction logs, and verification documents — and deliver them to your registered email address.

Where local law permits, yes. Submit a deletion request through live chat or email. We will confirm which records can be removed immediately and which must be retained for regulatory compliance in your region before processing the request.

Payment credentials are encrypted in transit and at rest. We do not store full wallet PINs or passwords. Transaction references are kept on permission-gated systems accessible only to operations staff handling payment verification and fraud prevention.

We use session cookies to keep you logged in and preference cookies to remember device layout choices. You can clear or block cookies through your mobile browser or desktop browser settings at any time without affecting your account balance.

Transaction records are retained for the minimum period required by applicable regulations in your jurisdiction. After that retention window, records are purged from active databases and scheduled for removal from encrypted backups on a rolling cycle.

Yes. When we update this policy, a visible marker appears on this page showing the change date. If a change materially affects how we handle your data, we also send a notification to your registered email so you can review before continuing.

Access is restricted to operations, fraud prevention, and support teams who need it for their role. Each team member uses permission-gated dashboards with audit logging — no one browses raw data files, and access is reviewed on a regular internal cycle.

The same privacy standards apply whether you are in Semarang, Jakarta, or any other city. Availability of our services depends on local law and eligible regions, but data protection practices remain uniform across all accounts regardless of location.

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